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1. If I do plumbing work in New Madrid, do I have to have a license?

Yes, all persons engaged in plumbing service work must have a City of New Madrid Plumbing License ($10 per year) and a $1000 Plumbers Bond.

2. Will I still receive a break on my sewer bill when I fill a swimming pool?

Customers filling swimming pools or who have had a water leak will no longer be allowed a sewer credit. The sewer charge is now based on the average usage for the months of December, January and February, typically the time of year when the customers' usage is less.

3. What is the cost of a sewer tap fee?

A sewer tap fee is $200 and includes the required collar, tapping by City employees and inspection fee. The contractor is respondsible for exposing the main where the tap is to be made. The sewer inspection fee is $20.

4. How often are the water lines flushed?

The lines are currently being flushed once a year with notice to the public given a week in advance.

5. What can not be connected to the sewer system?

No roof downspouts, foundation drains or any other surface drain shall be connected to the sanitary sewer system.

6. Why do we put chlorine in water?

The main purpose is to disinfect, but it is also used for iron removal.

7. How often is chlorine added to the water?

As needed to try and keep a residual in the system.

8. Why does the water turn brown at times when I take a shower or do laundry?

One reason could be that the line is not used often enough, another could be if a fire plug was turned on for any reason, or it could be that the main needs to be flushed. All the City lines are very old and when a large volume of water is pushed through, as in flushing, it will cause the rust and dirt to loosen and go through the lines.